Insurance Coverage Policy Overview

At Cela Va Sans Petroleum , we prioritize the safety, security, and satisfaction of our buyers. To protect your interests, we offer a comprehensive Buyer Insurance Policy that ensures risk mitigation, secure transactions, and the guaranteed quality of our products. This policy outlines the terms of protection we provide to all our clients.

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1. Coverage Details

1.1 Product Quality Guarantee:

• All products sold are guaranteed to meet the agreed-upon specifications as outlined in the contract or purchase agreement.
• In the event of non-compliance with specifications, we will offer either:
  • Replacement of the product.
  • Full refund for the affected consignment.

1.2 Delivery Assurance:

• Shipments are insured against loss, damage, or theft during transportation until they reach the delivery point specified in the agreement.
• If delivery is delayed beyond the agreed timeline due to unforeseen circumstances, we will work to expedite resolution, including financial compensation where applicable.

1.3 Risk Coverage:

• Coverage includes protection against natural disasters, accidents, or damages incurred during transport or storage under our custody.
• Buyers will not bear any liability for these risks during the insured period.

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2. Claims Process

2.1 Reporting an Issue:

• Buyers must report any issue related to product quality, quantity, or damage within 48 hours of delivery.
• Reports should include:
  • Purchase details (invoice, product type, batch number, etc.).
  • A detailed description of the issue.
  • Photographic evidence, if applicable.

2.2 Investigation and Resolution:

• Upon receiving a claim, our team will initiate an investigation within 7 business days.
• Depending on the findings, we will resolve the claim through one of the following:
  • Product replacement.
  • Refund of payment.
  • Compensation for delivery delays.

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3. Exclusions

The Buyer Insurance Policy does not cover:

• Damage caused by improper handling or storage after delivery.
• Claims submitted beyond the specified reporting period.
• Losses arising from events outside the agreed terms, such as buyer negligence or third-party mishandling.

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4. General Terms

4.1 Policy Validity:

• This policy applies to all purchases made under a valid contract with Cela Va Sans Petroleum .

4.2 Insurance Costs:

• The cost of coverage is included in the product price unless otherwise stated in the agreement.

4.3 Dispute Resolution:

• In case of disputes, resolution will be conducted in accordance with international trade laws and the terms outlined in the purchase contract.

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For more information or to submit a claim, please contact our Customer Support Team at:

• Email: support@celavasans-petroleum.com